Refund Policy

Tynie Logistics

1. General Policy

Due to the time-sensitive and specialized nature of medical courier services, all services provided by Tynie Logistics are non-refundable once a pickup has been completed, except as outlined in this policy.

2. Eligibility for Refunds

Refunds may be considered only under the following circumstances:

• Failure by Tynie Logistics to complete a scheduled delivery due to an internal error
• Duplicate or incorrect billing by Tynie Logistics
• Service cancellations made before dispatch and within the required notice period

Refunds are not guaranteed and are issued at the sole discretion of Tynie Logistics.

3. Non-Refundable Situations

Refunds will not be issued for:

• Delays caused by traffic, weather, accidents, or acts of God
• Incorrect pickup or delivery information provided by the client
• Client unavailability at pickup or drop-off
• Improper packaging, labeling, or compliance failures by the client
• Refused deliveries by the receiving party
• Services already completed or in progress
• Same-day, STAT, rush, or after-hours services once dispatched

4. Service Credits

At our discretion, Tynie Logistics may issue a service credit in place of a refund for future services. Service credits:

• Have no cash value
• Are non-transferable
• Must be used within the timeframe provided

5. Cancellations

• Scheduled services must be canceled within the agreed notice period to avoid charges
• Same-day or last-minute cancellations may be subject to a cancellation fee
• Cancellations made after dispatch are non-refundable

6. Billing Disputes

All billing disputes must be submitted in writing within 24 hours of service completion.
Disputes submitted after this period may not be eligible for review.

7. Refund Processing

Approved refunds will be processed using the original method of payment when possible.
Please allow 7–10 business days for processing.

8. Policy Modifications

Tynie Logistics reserves the right to update or modify this Refund Policy at any time.
Continued use of services constitutes acceptance of the current policy.

9. Contact Information

For refund-related questions, please contact:

Tynie Logistics
📞 888-342-3370
📧 [email protected]om

Important Notice:

Medical courier services involve time-sensitive logistics and regulatory compliance. Once a courier is dispatched or a pickup occurs, costs are incurred immediately. As such, refunds are limited and evaluated on a case-by-case basis.